Sales and Refunds

Customer Complaint

If you have a complaint about anything related to our products, please contact us:

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• By email: info@nano-buddy.com
• By visiting this page on our website: https://www.nano-buddy.com/contact
• By phone number: +385 95 5835 560
• By mail: Vlade Gotovca 21, HR-10090 Zagreb

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Upon receiving your complaint, it will be resolved within a maximum of 72 hours.

Complaint After Delivery

The buyer has the right to return the goods to the seller free of charge after delivery if the goods were delivered to him that he did not specify on the purchase order and if the product is clean, undamaged, and unused. In agreement with the customer, the product will be replaced with the correct one.

Refund

We are going to make a refund in these special circumstances:
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• If the product is technically damaged
• If you did not receive the product in 14 days from the Consumer Protection Act, Article 77 in the Republic of Croatia (valid throughout the EU) in accordance with which the Consumer has the right to request unilateral termination of the contract within 14 days of purchase, without giving reasons
• If you cancel your order in 48 hours
• If you are not completely satisfied with the product, you may ask for a refund in 14 days upon receiving the product

Form For Unilateral Termination Of The Contract

The consumer has the right to request unilateral termination of the contract within 14 days of purchase of the product from our webshop, without stating the reasons for the same according to the Consumer Protection Act, Article 77 in the Republic of Croatia (valid throughout the EU).
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The consumer has the right to submit a request for unilateral termination of the contract, which begins to run from the date of delivery, ie from the date on which the consumer personally picked up the shipment.
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The consumer is obliged to submit a written notice to the trader stating that he is terminating the contract, in order to exercise his right to unilateral termination of the contract, which must contain the consumer’s information specified in this form stating that he is terminating the contract.
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Written notice can be delivered by mail to the company’s address or by e-mail.
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The consumer who exercises the right to unilateral termination shall not bear the costs incurred in this connection, except for the costs of returning the goods.
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The consumer may request a refund only after the return of the goods and determination of the correctness of the goods and non-damage by the consumer, together with the invoice, and no later than 14 days from the date of written notice of unilateral termination of the trade contract.
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The consumer will be provided with an acknowledgment of receipt of the notice of unilateral termination of the contract by e-mail.

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Notice of unilateral termination of the contract for MEDI SPA d.o.o., Vlade Gotovca 21, HR-10090 Zagreb, info@nano-buddy.com, +385 95 5835 560

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I, _______________________________________________ (name and surname of the consumer).

From _______________________________________________ (consumer address: place, street, number), I declare that I unilaterally terminate the Contract for the purchase of the following goods / services: ____________________________________________________________ (enter the name of the item), according to the invoice number or order number ____________________ (enter the number from the document) ordered on ________________________, received on _____________________, (enter the date). I undertake to return the goods I received to the following address within the legal deadline: Vlade Gotovac 21, HR-10090 Zagreb, together with the invoice for the goods.

In _______________________ (city / town), on _______________________ (date).

__________________________ Consumer signature.

Delivery

All of the orders are dispatched for delivery in 5 days after receiving the payment and should arrive within 14 working days. Customers will receive tracking numbers and a link where they can track the status of their order. If you don’t receive your order within 14 working days, please contact us.

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For more information please visit our Terms & Conditions page.

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